We provide planned maintenance and responsive repair services throughout the Home Counties from our Bedfordshire and Hertfordshire bases. We are enthusiastic about partnering and working closely with Registered Social Landlords to achieve tenant satisfaction and our standards (like theirs) are high. We believe that social housing residents deserve to have the best quality of workmanship with the least possible disruption.  

 

We also believe that our relationship with our social housing clients should be a true partnership. We are large enough to meet their needs, but also flexible enough to design bespoke solutions to their problems. It’s a refreshing approach which is rarely available from larger competitors. 

 

At BSG we aim to provide complete satisfaction for social housing providers and residents. From start to finish, every project is monitored by our full time Resident Liaison Officer who stays in touch with residents and responds to their concerns. We also carry out performance monitoring and conduct satisfaction surveys upon completion of all works. 

 

Our company vehicles are electronically tracked, which enables us to react quickly to our customers' needs, and to provide KPI reports about our performance. 

 

When a new or replacement installation is commissioned (for example a gas boiler, a washing machine or central heating system) the installer demonstrates the appliance and hands over product literature, ensuring that the tenant is confident about how to use and maintain the equipment. 

 

When we work in occupied homes, we understand that it can be an anxious time for residents, and we do our utmost to make them feel safe. All BSG operatives are CRB checked and carry company identification cards 

For more information about any of our services or for a competitive quotation please call us on 01767 680912 or Freephone 0800 389 4996. Please note that Freephone is not a free service from mobile phones. 

 

Alternatively please click here to complete our short contact form.